Delivery and payment

How much time does the delivery take?

We deliver for one working day around Spain and big cities of Portugal such as Lisbon, Porto, and Braga.

To small cities of Portugal and whole France – for two working days.

Parcels are sent to Great Britain once a week, each Thursday. The orders reach the final destination on Tuesday-Thursday.

To other European countries (including Germany and Italy) we send the orders by plane each Tuesday and you receive them on Thursday (sometimes on Friday if to be delivered to islands)

We usually deliver from 9:00 a.m. to 2:00 p.m.

Kindly note that couriers do not speak Russian.

 

The company Seur Frio delivers around Spain and Portugal.

In France - Chronopost Food.

In Great Britain - Mareska Logistics.

In the rest of Europe - TNT and FEDEX.

All the companies have storage facilities, equipped with cold boxes and cars with refrigerators.

You can always follow your parcel on the delivery service site SEUR with the order number our managers will provide for you.



How can I pay for the order?

You can pay with a bank card – we accept all the cards except for American Express.

You can also pay with PayPal.

On the territory of Spain and Portugal you can pay in cash to the courier.

How much does the delivery cost?

To Spain and Portugal - 9€,

to France, Germany, Switzerland, Italy and Great Britain - 24€.

If you make an order starting from 100€, delivery to Spain, Portugal, France, and Great Britain is FREE OF CHARGE! For Germany, Switzerland and Italy – if you make an order starting from 200€!

We are often asked: “Why is the delivery to France more expensive and longer?”

Refrigerator delivery is different from the usual delivery. That is why to save the quality and freshness it is necessary to sacrifice the speed.

As for the price, it accounts for 25€ around France, but we agreed with the company Chronopost Food about 10€ discount, intentionally for lovers of sturgeon from France.

In other European countries the delivery price with account of promptness is equal to 25€, but for the near future we are having promo-period, when the delivery costs only 15€

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